Tag Archives: customers

£192m was raised from third-party game sales

AMD and Square Enix have announced a new partnership that will see the hardware manufacturer promote the publisher’s indie itles to new customers. The program, entitled AMD4U, will provide AMD consumers with a range of games from Square Enix’s indie publishing unit, the Square Enix Collective. The aim is to …

Abusive behaviour on Twitter could see the perpetrator banned from playing Sony Online Entertainment’s online titles. That’s the message from SOE’s director of global community relations Linda Carlson, who told Games Industry that ensuring their games offer a friendly and welcoming environment is one of the company’s top priorities. "Not …

Game designer and professor Jesse Schell has argued that Microsoft’s big mistake with Xbox One was one many global companies make – it listened to its customers. "Your customers want you to stay the same, even if it drives you into the ground," Schell told Games Industry. "The problem is …

Ian Shepherd has said that UK retailers are routinely failing to correctly manage their customers. I’ll go out on a limb and assert that there is no retailer in the UK properly managing its customer base, including the ones I’ve worked in,” he wrote on his blog Moving Tribes. That’s …

As the world this morning wakes up to Diablo III, gamers in Australia have been saved from disappointment by Blizzard. Having entered administration over the weekend, GAME Australia yesterday announced that it would not only be unable to honour Diablo III pre-orders, but would also not be able to refund …

Consumer research firm Kantar Worldpanel has said that HMV and Asda are best-placed” to gain from this year’s spate of GAME and Gamestation closures. [GAME’s] customer requires a more specialist, in-depth range,” analyst Craig Armer told Retail Week. HMV had said it would trim its range of games but I …

Following reports of sporadic violence at some GAME stores, one outlet has taken the move of posting a warning to its customers at the door. Many customers have expressed their dissatisfaction at their inability to spend their Reward Point or other in-store credit. They are also not allowed to exchange …

GAME’s recent troubles were always going to spark a move from rival retailers to try and grab all those spare gamers – and supermarket Sainsbury’s appears to have made its move. The chain has announced not only that it has increased its video game stock but also that it has …

Consumers who buy from Zavvi.com can now earn loyalty points, giving them money off future purchases. Zavvi has introduced a new Rewardz loyalty scheme, which offers customers points every time they buy a game or other item from the online store. For every 1 a consumer spends on Zavvi.com, they’ll …