David Braben has said that Frontier is re-assessing some of the refund requests it declined in the wake of Elite: Dangerous’ online U-turn.
The company earlier this week faced a backlash for dropping the game’s offline mode but yesterday said it would only refund customers who had not yet already played the game.
We initially declined some people’s request for refund as our records showed they have already played Elite: Dangerous online,” Braben said on the game’s forums.
After listening to many of the comments I received after my AMA here, we have since re-opened these requests and informed those people that we will be contacting them so that we can fully understand their individual situation before making a more informed decision.
We will be contacting them each in the next few working days.”