Tag Archives: testronic

Q&A: Testronic’s Tudor Costea on why player support is not the same as customer service

Tudor Costea is the player support delivery manager at Testronic. MCV sat down with him to ask about the key differences between traditional customer service and player support – and how studios can improve their player support strategies

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Localisation: Think global, act local

Localisation is growing in new ways thanks to the increased globalisation of the games industry. With large-scale localisation difficult to do in house, how can agencies help developers deliver the best experiences to players, and what does the future hold for localisation?

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